SHIPPING & RETURNS | ELEVATING YOUR PLEASURE, ENSURING YOUR SATISFACTION
Ensuring satisfaction through the Shipping Process is paramount and should you have a problem, we conditionally accept returns.
PUSSY PUMPS SHIPPING CONDITIONS
We at the Pussy Pumps Shop understand the excitement of receiving your order promptly. Our shipping process is efficient and discreet, ensuring your privacy and satisfaction. Orders within Australia are shipped the next business day after receiving your order. Your parcel will arrive discreetly, without the sender's detailed information on the contents.
Shipping Locations
We aim to offer the best shipping options to customers across Australia and around the world. Whether you're in a regional country area, on the coast or a City Hub we deliver to many satisfied customers daily.
Delivery Timeframe
Our commitment to timely delivery means you can expect your order to arrive within 2-7 business days in Australia and 5-15 business days for international orders. For added convenience, you'll receive a tracking number once your package leaves our warehouse, allowing you to monitor its journey.
Order Cancellation or Changes
You can request changes or cancel your order while it's in the pending or processing status. Once the goods leave our warehouse, cancellations are no longer possible. Should you wish to cancel after dispatch, please contact us. We will do our best to secure a return whilst in transit, and while postal costs will apply, we don't charge a restocking fee.
Returns Policy
Your satisfaction is our priority, and we want you to love your purchase. Due to the intimate nature of the products we sell, returned or exchanged items cannot be resold. Our Returns and Exchanges Policy applies to faulty items, products damaged in transit, or goods not as described. We do not accept returns for incorrect choices, changed mind, or unmet expectations.
Easy Returns Guide
Visually inspect the item upon receipt to ensure it's as described and in good working order.
Troubleshoot any issues by referring to the manual or contacting us for further assistance.
If a problem persists, notify us immediately, providing a detailed description of the issue.
Our customer service consultants will guide you through the next steps and provide the mailing address for returns.
Return the product in its original packaging and post it with tracking for added security.
Once received, our Quality Control consultant will examine the item to confirm the fault or defect.
Once the fault is confirmed, you'll have the option of a replacement, store credit, or a refund.
Please note that the return policy is in line with health and safety regulations. Our products are sex toys that may come into contact with bodily fluids. Items leaving the warehouse are considered used, unless a tamper-proof seal is still intact.
Contact Us
If you need assistance with your order, please contact our friendly customer service representatives. We are dedicated to providing the highest levels of responsiveness and customer service. Your satisfaction is our mission, and we are here to ensure your pleasure journey is seamless and enjoyable.
Here are our company contact details -
RMV Management Pty Ltd P.O. Box 474, Riverwood NSW 2210, Australia
Thank you for choosing Clit Pumps Store for your intimate desires. We are here to enhance your pleasure and offer discreet and efficient shipping services to delight you with every order.
