We understand at Pussy Pumps that when you place an order, that you want your parcel. With that in mind, we ship quickly with minimal processing times. For Australian Orders your order will generally be shipped the next business day of an order being received. We ship all our orders discreetly with no identifying information as to the contents of your parcel. We value your privacy and want to ensure that you are protected. Tracking is available online once your item leaves our warehouse. If you encounter any problems, concerns or have any queries relating to your order, please feel free to contact our customer service consultants who will be more than happy to provide you with assistance.
Our goal is to offer you the best shipping options, no matter where in Australia that you live. Every day, we deliver to hundreds of customers not just across the Australia, but also throughout the world. We have experience in selling adult toys and items and we will go to every length ensuring that we provide the very highest levels of responsiveness and customer service to you at all times.
The Pussy pump Store provides services orders worldwide. To run through the shipping process for domestic orders please read this quick step by step guide
Prior to payment ensure that you complete your delivery address details completely and accurately and then finalize payment through our payment gateways.
Once your payment is confirmed as received your will receive an order confirmation email from us. If you did not please check you spam box and unmark any emails from us as spam.
As soon as you receive confirmation of your order it is immediately uploaded to our warehouse data base and it will be moved to a pending status. The Pending status indicates to you that the order has been received, and is awaiting picking within our warehouse from our dedicated warehouse team.
From there the order status will change to processing. This status change means that your order is now at the picking and packing stage. Our highly trained warehouse staff will pick your order, where it will be checked and then packaged discreetly.
Our dispatch officer will then print the consignment documents and attach it to your package that will be then placed in the relevant courier bag.
Each business day at 5pm DHL, Australia Post and StarTrack pick up from our warehouse and pick up the finalized orders for the day
The next day after pick-up your order status is updated to dispatched and tracking information is added. You will receive an email from us confirming this.
Sit back and wait for you order to be delivered to your door and for you to enjoy.
When you package arrives you may be requested to sign for it – we do this for privacy and to ensure that you are in control of your parcel at all times.
If you are not at home and there is an attempted delivery a card may be made for you to collect it from a Post Office or Courier Depot.
Your credit card statement will read RMV Management – no mention of Pussy Pump Store will be seen.
Our time frame for delivery within Australia is 2-7 business days. Our time frame for delivery internationally is 5-15 business days.
An order may be cancelled or changed whilst in the pending status. In some instances it may be cancelled whilst it is in the processing status.
An order cannot be cancelled when the goods have left the warehouse. Should you wish to cancel an order that has left the warehouse please contact us! We will charge you for postal costs to and from our warehouse but we do not charge a re-stocking fee.
Free Delivery Australia Wide Spend $200 or More and We"ll Ship Your Order for Free
Plain Discrete Packaging Invoice will read RMV Management Only Our Return P.O Box as sender.
We Ship Worldwide with auto currency calculator and automatic shipping charge calculator