Quick access to the Pussy Pump Stores returns and Exchange Information for all your orders.

Returns Policy of the Pussy Pump Store

We want you to love your product and be absolutely satisfied, however due to the intimate nature of the products sold on the Pussy Pump Store any product returned or exchanged cannot be resold. In order that there be no issues after your purchase please read our return and exchange policy.

We ask that you please choose your products carefully, if you have any questions about your product remember how friendly customer service representatives are always there to help. We are unable to accept a return for incorrect choice, not what you were expecting, or a change of mind. The Pussy Pump Store Returns and exchanges are only available for faulty items, items damaged in transit or goods not as described. This policy is in fact due to health and safety regulations as the product is a sex toy and may have come into contact with or been inserted into the body and fluids. Once an item leaves the warehouse it is deemed to be used unless it is still covered by a tamper proof seal.

Please follow the easy returns policy guide.


When you receive your item visually check it. Ensure that it is free from any defects, is as described and is in good working order. If you are having trouble, please read the manual or contact us. Over 70% of items are actually returned in a working order and may not have been working correctly due to incorrect battery operation, incorrect placement on the charging cradle, or even the travel lock still being on.

If there still seems to be something wrong with your product, and any of the above have occurred contact us immediately and inform us of the exact nature of the problem.

From there our customer service consultants will inform you of the actions to be taken and provide you with our mailing address - RMV Management P.O. Box 474 Riverwood NSW 2210 Australia.

Where possible please return the product in its original packaging

Please post the item to us with tracking - we will reimburse you this charge once we confirm the fault or defect on the item. When the item is received it is will be examined by our Quality Control consultant to confirm the fault and any issues with the product.

Once the fault has been confirmed we will contact you will be offered a replacement, store credit or refund.

Please check the item thoroughly before returning it as faulty - if it is received in good order you will not be reimbursed for post charges to or from and the item will be shipped back to you.

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  • Plain Discrete Packaging Invoice will read RMV Management Only Our Return P.O Box as sender.

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